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Sydney/National

1300 769 455

Sunshine Coast

07 5449 9115

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Complaints

Don Hutton Insurance Brokers Pty Ltd t/as The Builders Insurance Broker subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). Therefore, we are committed to attempt to resolve any issues promptly and fairly in accordance with our Complaints & Disputes Policy.

If you are not satisfied with a product, service, or possible breach by your broker, authorised representative or one of our team:

Please contact your Don Hutton Insurance Brokers Pty Ltd t/as The Builders Insurance Broker representative with whom you are dealing.

If your complaint is not satisfactorily resolved or responded to, please contact our Complaints Officer on 02 9570 5422 or put your complaint in writing and send it to:

Complaints Officer

Don Hutton Insurance Brokers Pty Ltd t/as The Builders Insurance Broker

PO Box 12 Penshurst NSW 222

wendyw@buildersbroker.com.au

We will attempt to resolve your complaint fairly and quickly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 30 calendar days of receipt.

If an issue has not been resolved to your satisfaction, you may seek further review by:

Contacting the Steadfast Customer Advocacy service. This service provides Steadfast Brokers’ clients with a means to obtain support, advice, and assistance regarding customer satisfaction and experience. If you are unhappy with any aspect of the
services provided, and no acceptable resolution can be reached, the Steadfast Customer Advocacy service can be accessed.

E: customeradvocacy@steadfast.com.au
Or Ph: 02 9495 6500

Contacting the Australian Financial Complaints Authority (AFCA), a free consumer service, to independently assess your complaint. AFCA’s contact details are below:

In writing to: GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au

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Get in touch with one of our experienced insurance brokers

contact us today!
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Sydney/National

1300 769 455

Sunshine Coast

07 5449 9115

Email

builder@buildersbroker.com.au

Address

500 Forest Road, Penshurst, NSW 2222

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Insurance Services

  • Brand New Vacant Home For Sale
  • Builders Warranty Insurance
  • Business Insurance
  • Bush Regenerators & Landscapers
  • Contract Works and Liability
  • Cyber Insurance
  • Display Home Insurance
  • Licensed Builders
  • NSW – Owner Builder Warranty
  • NSW Stamp Duty Exemption
  • Owner Builder Construction & Liability
  • Owner Builder Insurance
  • Personal & Domestic Insurance
  • Professional Indemnity for Licensed Builders
  • Public Liability Insurance
  • Sickness & Accident Insurance
  • Tools of Trade Insurance
  • Tradesman Liability
  • Tradesmans Insurance
  • Voluntary Workers Insurance

Don Hutton Insurance Brokers Pty Ltd T/as The Builders Insurance Broker. AFSL 230650 | ABN 37 003 084 384

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