Don Hutton Insurance Brokers Pty Ltd t/as The Builders Insurance Broker subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). Therefore, we are committed to attempt to resolve any issues promptly and fairly in accordance with our Complaints & Disputes Policy.
If you are not satisfied with a product, service, or possible breach by your broker, authorised representative or one of our team:
Complaints Officer
Don Hutton Insurance Brokers Pty Ltd t/as The Builders Insurance Broker
PO Box 12 Penshurst NSW 222
We will attempt to resolve your complaint fairly and quickly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 30 calendar days of receipt.
Contacting the Steadfast Customer Advocacy service. This service provides Steadfast Brokers’ clients with a means to obtain support, advice, and assistance regarding customer satisfaction and experience. If you are unhappy with any aspect of the
services provided, and no acceptable resolution can be reached, the Steadfast Customer Advocacy service can be accessed.
E: customeradvocacy@steadfast.com.au
Or Ph: 02 9495 6500
Contacting the Australian Financial Complaints Authority (AFCA), a free consumer service, to independently assess your complaint. AFCA’s contact details are below:
In writing to: GPO Box 3, Melbourne VIC 3001
Telephone: 1800 931 678
Email: info@afca.org.au
Online: www.afca.org.au